TELECOMS giant BT is holding a series of special events to inform residents about upcoming changes to the 'decades old' analogue landline service.

The company is rolling out its new digital home phone service 'Digital Voice' across the North West this autumn.

And as part of an awareness-raising drive, BT is hosting a pop-up information session at Halton Lea Library in Runcorn on October 18 between 10am and 2pm.

Landlines are being upgraded as the analogue technology is increasingly unreliable and is no longer supported by suppliers and manufacturers.

Customers risk facing increased service outages if this urgent infrastructure upgrade isn’t carried out now by BT and other operators as the country prepares for a 'full fibre' future.

Digital Voice will have no impact on how BT customers use their home phone and will not cost any more than customers pay today.

Lucy Baker, All-IP director, BT consumer, said: “Through the work with our Digital Voice Advisory Group and our regional engagement, we’ve held 40 events, placed local radio and newspaper ads and met more than 4,000 customers in person.

“We understand any change can be unsettling, and we’re here to support our customers every step of the way.

"First-hand experience shows that once people have the facts and have spoken to one of our advisors, they feel confident to make the switch. 

"If we’ve not been in touch or visited your area yet, don’t worry. We’ll be in touch when it’s time to switch.

"For anyone who has any issues, questions or concerns, then I’d encourage them to get in touch and let us know."

Other events across the North West include:

Runcorn (pop-up)
October 18 - 10am-2pm at Halton Lea Library, Second Avenue, Palacefields WA7 2PF
Chester (pop-up)
October 18 - 10am-2pm at The Binks building, Exton Park, Chester CH1 4AR
Crewe (pop-up)
October 5 - 10am-2pm at Crewe Library, Crewe Lifestyle Centre, Moss Square CW1 2BB
Warrington (demonstration vehicle)
October 5/6 at Junction Nine Retail Park, Winwick Road WA2 8T
Ellesmere Port (demonstration vehicle)
October 7/8 at Burleydam GC, Chester Road, Childer Thornton CH66 1Q
St Helens (demonstration vehicle)
October 12/13 at Ravenhead Retail Park, Milverny Way WA9 1JF
Altrincham (demonstration vehicle)
October 4 at Green Lane, Timperley, Altrincham WA15 8QP
Wallasey (demonstration vehicle)
October 9 at Bidston Moss CH44 2HE

Further information about the industry wide change can be found here:


To find out more about BT’s new home phone service, Digital Voice, please visit: