RECENTLY I underwent a major operation at Warrington Hospital.

For anyone in this situation it is a traumatic experience.

At the start of this process with Mr Farooq and the breast care team, the diagnosis and subsequent procedures were explained with tremendous empathy and insight.

A special thanks to Mr Farooq’s team and the Macmillan breast care nurses.

The staff of ward C20 gave each other superb support; patients knew they were in professional and caring hands. Nothing was too much trouble for the nurses, student nurses and carers and I witnessed at first hand the genuine consideration for patients; and in particular those who found communication difficult.

The staff are highly trained and committed; patients’ needs are put first at all times, and their dignity is never compromised.

I was comforted by these fantastic nursing skills and wanted to express my thanks and appreciation for the wonderful treatment and care shown to me before, during and following my surgery.

NORMA MURNANE Widnes