Compensation due for O2 customers

Compensation due for O2 customers

O2 customers who were affected by mobile phone disruption will be compensated

O2 customers who were affected by mobile phone disruption will be compensated

First published in National News © by

Mobile phone company O2 is to compensate hundreds of thousands of customers following more than 24 hours of disruption to its network last week.

Customers who pay monthly will receive 10% off their July subscription which will be applied on their September bill - the equivalent to three days back.

Pay-as-you-go customers will get 10% extra on their first top-up in September.

O2 said it recognised that the problems, which it claimed affected one third of its customers, had caused "inconvenience and frustration".

The company said: "We have now identified all those customers directly affected (those whose devices could not connect on our system) and we are giving them the equivalent of three days back for the disruption as a gesture of goodwill and to say sorry."

All customers, including those who were not affected, will also be given a £10 voucher to spend in O2 stores.

Comments (8)

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6:13pm Wed 18 Jul 12

lillylou says...

How do I claim as I'm on pay as you go ?
How do I claim as I'm on pay as you go ? lillylou
  • Score: 0

6:14pm Wed 18 Jul 12

lillylou says...

How do I claim as I'm on pay as you go ?
How do I claim as I'm on pay as you go ? lillylou
  • Score: 0

6:15pm Wed 18 Jul 12

lillylou says...

How do I claim as I'm on pay as you go ?
How do I claim as I'm on pay as you go ? lillylou
  • Score: 0

6:15pm Wed 18 Jul 12

lillylou says...

How do I claim as I'm on pay as you go ?
How do I claim as I'm on pay as you go ? lillylou
  • Score: 0

6:15pm Wed 18 Jul 12

lillylou says...

How do I claim as I'm on pay as you go ?
How do I claim as I'm on pay as you go ? lillylou
  • Score: 0

11:23pm Wed 18 Jul 12

jimee says...

Top up in September it says above for PAYG. I suppose you get the voucher in o2 shops... :s
Top up in September it says above for PAYG. I suppose you get the voucher in o2 shops... :s jimee
  • Score: 0

9:10am Thu 19 Jul 12

ponderman says...

I want compensation for time wasted scrolling through repeated comments.
I want compensation for time wasted scrolling through repeated comments. ponderman
  • Score: 0

9:24pm Fri 20 Jul 12

lillylou says...

ponderman wrote:
I want compensation for time wasted scrolling through repeated comments.
Lol my phone broke and sent repeated MSG sorry!
[quote][p][bold]ponderman[/bold] wrote: I want compensation for time wasted scrolling through repeated comments.[/p][/quote]Lol my phone broke and sent repeated MSG sorry! lillylou
  • Score: 0
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