Compensation due for O2 customers (From Runcorn and Widnes World)
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Compensation due for O2 customers
5:24pm Wednesday 18th July 2012 in National News © Press Association 2013
O2 customers who were affected by mobile phone disruption will be compensated
Mobile phone company O2 is to compensate hundreds of thousands of customers following more than 24 hours of disruption to its network last week.
Customers who pay monthly will receive 10% off their July subscription which will be applied on their September bill - the equivalent to three days back.
Pay-as-you-go customers will get 10% extra on their first top-up in September.
O2 said it recognised that the problems, which it claimed affected one third of its customers, had caused "inconvenience and frustration".
The company said: "We have now identified all those customers directly affected (those whose devices could not connect on our system) and we are giving them the equivalent of three days back for the disruption as a gesture of goodwill and to say sorry."
All customers, including those who were not affected, will also be given a £10 voucher to spend in O2 stores.
Comments(8)
lillylou
says...
6:13pm Wed 18 Jul 12
lillylou
says...
6:14pm Wed 18 Jul 12
lillylou
says...
6:15pm Wed 18 Jul 12
lillylou
says...
6:15pm Wed 18 Jul 12
lillylou
says...
6:15pm Wed 18 Jul 12
jimee
says...
11:23pm Wed 18 Jul 12
ponderman
says...
9:10am Thu 19 Jul 12
lillylou
says...
9:24pm Fri 20 Jul 12
ponderman wrote:Lol my phone broke and sent repeated MSG sorry!
I want compensation for time wasted scrolling through repeated comments.
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