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Brookvale mum to fold pram or she can't get on bus
NEW gas buses have left parents fuming after drivers refused to let twin buggies be wheeled on board.
Runcorn mum Emma Hayes, aged 32, from Brookvale, was told she couldn’t travel on the eco-friendly bus, unless she folded down her pram.
Her incensed husband, Ben, aged 31, of Camborne Close, said: “We’re absolutely fuming.
“I work full-time so my wife is on her own with our twin boys.
“There is no way she can hold two babies and her shopping and collapse a pram.
“Arriva told us to pass the children to other passengers. We’re not comfortable handing our sons to strangers.”
Emma now faces a long wait as the only bus she can travel on, the 110, often already has buggies on board, so she has to wait for the next one.
An Arriva Spokesperson said: "We are mindful of the requirements of our customers, and appreciate that many people rely on bus travel.
“The recent introduction of gas buses in Runcorn provides a real step forward in terms of environmentally friendly travel and are a substantial investment in the area, but unfortunately the bus design does not accommodate double buggies.
"We apologise to the customers that this affects, and advise that the journey can be made if the buggy is folded before boarding. “We will advise our drivers to help with boarding if it is possible for them to do so."